Use digital faxing
Fax.Plus is our digital cloud fax solution. In order to send or receive a fax, you must have a Fax.Plus account. UIndyIT has worked with individuals and departments across campus to establish these accounts. This Tech Guide is for these individuals.
- Navigate to https://app.fax.plus/login.
- Click on the Use single sign-on (SSO) link.
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- Enter your UIndy email address.
- Click the Login In with SSO button.
If you are not already logged into another UIndy system, you may need to enter your UIndy password and authenticate with Duo.
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If this is your first time signing in, you a Terms of Service message may appear.
- Check the box next to I agree to Alohi Terms.
- Click the Confirm button.
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This is the home page for Fax.Plus. Here is where you can send and view received digital faxes.
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Add contacts as you send your faxes. Blacklist is a way to identify and avoid spam.
Under Notifications you can add additional emails (including UIndy service accounts) to be included about fax notifications. The email notification will include a link to sign into Fax.Plus portal, no preview of fax will be available.
- Click the Profile button.
- Click the Edit button.
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- Click the Modify button.
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- Click on the Multiple email recipients slid bar.
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- Click the Plus button.
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- Enter
desired email(s)
. - Click the Confirm button.
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All faxes will be sent and received through the Fax.Plus portal for HIPAA compliance.
- You will not receive faxes via email.
- The fax will not be attached to the fax email notification received when a fax is delivered to the portal.
- You cannot email faxes from the portal; See Organize your Fax.Plus inbox to avoid deletion.
- There is a 30 day retention for all sent and received faxes within Fax.Plus.
- Click on Faxes button.
- In your Inbox are current faxes.
- Any faxes with a blue dot are new or unread faxes.
We recommend keeping faxes digital and sharing through Google Shared Drives. Avoid producing hard copies, if possible.
For HIPPA compliance, 30 days after a fax is received it will auto-delete.
- Download the fax to the Downloads folder on your computer, by clicking on the three vertical dots next to the fax file.
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- Click Download.
- Through Google Drive for Desktop, upload fax file to a Google Shared Drive.
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- Delete the file from your Fax.Plus inbox, by clicking on Move to trash.
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- Delete the file from your computer Downloads by clicking the trashcan icon.
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- Click the Send Fax button.
- In the To: field enter
desired fax number
.
Faxing is international; be sure to include the country code before the area code. Adding (+1) at the beginning generates a fax within the USA. Faxing to China may not function as expected due to regulations.
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- Click the down arrow next to Add File.
- Select file location from drop-down menu.
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- To add a cover sheet, click the down arrow next to Add File.
- Select Cover Sheet Generator from drop-down menu.
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- Enter the information in the corresponding fields (To, Subject, Fax type, and Message).
- Click Confirm button.
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- If you would like to schedule to have a fax send at a later time, click on Settings (gear icon).
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- Check the box next to Scheduled Transmission.
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- Select the
desired date and time
. - Click Save button.
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The Alohi Help Center has a searchable knowledge base. If you need additional help, you can open a Fax IT Help Desk ticket with the UIndyIT Help Desk.