There are two makes of University-owned printers used across campus - Canon and HP. This Tech Guide will discuss the level of support for the printer, depending on the make.
Canon
All UIndy Canon devices are Multi-Function Printers (MFPs). These are printers that can print, copy, scan, or email documents.
Install Canon Printer
Schedule an appointment with the IT Help Desk to have an MFP installed on your UIndy-owned computer remotely. You will need your six-digit department code so prints can be charged to your department.
Service and Support for Canon Printers
Any issues with the MFPs (jamming, error codes, etc.) should be submitted to UIndy Works. Make sure to include the MFP’s asset ID. This can be found at the front of the machine, and will begin with “EA.”
Supplies for Canon Printers
Departments are responsible for ordering paper for their Canon printers. Toner, waste toner, and maintenance kits, can be submitted within UIndy Works.
Hewlett-Packard (HP)
Hewlett-Packard printers are smaller desktop printers. These do not have the ability to scan, copy, email, or fax.
Install HP Printer
Schedule an appointment with the IT Help Desk to have a wired HP printer installed on your UIndy-owned computer remotely. You will need your six-digit department code so prints can be charged to your department.
Service and Support for HP Printers
The HP Printers are serviced by Cannon IV. Like Canon MFPs, printing issues can be directed to the IT Help Desk. Include the device’s asset ID; this can be identified on a white barcode at the front of the device. This will be either a six digit number, or begin with “A.”
Supplies for HP Printers
Departments are responsible for ordering paper for their HP machines. Toner for HP printers connected to computers via USB cable must be purchased by the department. Toner for HP printers connected to the UIndy network is provided by the Auto Toner Replenishment (ATR) program (see section below for more information).
Auto Toner Replenishment (ATR) program
HP printers that are connected to the campus network are on the Auto Toner Replenishment (ATR) program. Toner usage is monitored by our printer vendor, Cannon IV, and will automatically be shipped to the department or printer location once the toner drops below 20%. (Please note: This does NOT apply to the large Canon Multi-Function Printers.)