Using Duo Push on your personal device

Duo Push is an authentication request you’ll receive as a notification on your smart phone. It’s quicker,easier, and more secure than receiving text messages or phone calls.

To authenticate via Duo Push:

  1. Install Duo Mobile App.
  2. The next time you are authenticating to a UIndy system, select Other options.
Depicts step 2
  1. Select Duo Push.
Depicts step 3

Why is push the recommended authentication method?

It’s quicker than a text or a phone call

  • Duo Push doesn't require cellular coverage. Some spaces such as basements and Health Pavilion with minimal cellular coverage can use Duo Push over WiFi.
  • Authenticating with a text message requires waiting to receive the text, reading a pass code, and then typing it in.
  • Phone calls require actually answering the phone, listening to the recording, and using the dial pad to approve the login.
  • Duo Push is as simple as approving a notification on your smart phone.

It’s more secure

  • Duo Push uses cutting-edge end-to-end encryption that SMS and phone calls can’t.
  • The Duo Push screen displays detailed information about the application and source device that initiated the authentication request.


Does installing the Duo Mobile app give up control of my phone?

No. Duo Mobile has no access to change settings on your phone. Duo Mobile cannot read your emails, it cannot see your browser history, and it requires your permission to send you notifications. Lastly, Duo Mobile cannot remotely wipe your phone. The visibility Duo Mobile requires is to verify the security of your device, such as OS version, device encryption status, screen lock, etc. We use this to help recommend security improvements to your device, and you always are in control of whether or not you take action on these recommendations.

What if I don’t have a Wi-Fi connection or cellular reception?

No problem. Tap the icon in the Duo Mobile app to generate an authentication passcode.

You do not need an Internet connection or a cellular signal to generate these passcodes.

How much data does a Duo Push use?

Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.

Why does the Duo Mobile app need to access my camera?

Duo Mobile only accesses your camera when scanning a QR code during activation.

What if my push alerts aren’t coming through?

Try these easy troubleshooting steps for iOS and Android

Still not working? Reactivate Duo Mobile or open an IT Help Desk ticket

Can I use my smart watch (Apple or Android) to authenticate using Duo?

Yes, Apple watches make using Duo even easier.