Request a service email account

A service email account is a email account that can be delegated to multiple people at the same time. A service account is assigned to either a department or organization, as opposed to a specific individual.

For example, [email protected] is a shared email account that is accessed by the UIndyIT Help Desk staff, who can all view and manage the email.

If you believe that your department or university organization needs a service email account, you may submit an IT Help Desk ticket. Be sure to include:

  • Requested email address (we'll do our best of honor the request)
  • Display name (eg. IT Help Desk for [email protected])
  • Email addresses and names of those who need to have delegated access to the service account

It is the requesting department's responsibility to keep their service email account's list of delegates up-to-date.  As employees and students leave the University, transfer to another team, or no longer need access to your service email account, please submit an IT Help Desk ticket to report these changes.