Forgot your UIndy account password
If you have forgotten your password you can reset it yourself.
- Navigate to accounts.uindy.edu.
- Click the Forgot Password link.
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Welcome to the Password Reset Portal
- Click the Next button.
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Locate your identity
- Enter your
UIndy Username
in the Username field or yourUIndy email address
in the Email Address field. - Click the Submit button.
Find my UIndy username Tech Guide is available as reference.
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Verify your Identity
- Select to have a PIN sent to your alternate personal email or to a mobile listed device. Choose whichever option is appropriate.
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- Enter
PIN
. - Click the Verify button.
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You may be prompted to re-authenticate with Duo.
Let's secure your account with a password
See University of Indianapolis Password Policy for more details regarding password creation, storage, and change frequency details.
- Enter your
new UIndy password
in the Password and Confirm Password fields. (You must follow the password rules listed in boxes below the fields) - Click the Reset Password button.
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- Your password reset is complete. Click the Complete button.
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- Your session has now ended. Click the Return to Login button.
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You will receive an email from [email protected] regarding a UIndy Password Reset Notice.
If you are unable to use the Reset Your Password tool, our full-time IT Help Desk staff members will be able to assist you Monday through Friday, 8:00 a.m. to 4:30 p.m.
Outside of those hours, please submit an IT Help Desk ticket to [email protected], and a full-time staff member will contact you to assist during the next business day.
- For assistance with password resets, you will be asked to verify your identification.
REMEMBER: NEVER INCLUDE YOUR PASSWORD IN AN EMAIL OR IT HELP DESK TICKET.