Submit an IT Help Desk ticket

Requests for IT help are recorded and managed in an online ticketing system called Web Help Desk. A ticket is created for each phone call, email, and in-person request received at the IT Help Desk.

  1. Navigate to Please note: if you are not already, you will be prompted to log in with your UIndy credentials.
  2. Request Type - Choose your request type from the drop-down menu. Don't worry too much about this; the Techs will change it, if needed.
Depicts step 2
  1. Each Request Type will have its own set of fields, but it is important to provide as much information as possible to assure that the Help Desk technicians can assist you with the greatest accuracy. Some required fields have to be completed before the ticket can be submitted.
  2. Subject - a few words to describe the issue.
  3. Request Detail - more detailed information about the issue.
  4. Carbon Copy (Cc) - copy anyone who also needs to stay informed about the progress of the ticket.
  5. Attachments - Click on the Add File button to submit a file, such as a screenshot, whenever possible.
  6. Location - click the drop-down arrow and select your location.

Navigate to the following to Take screenshots on your computer.

  1. Click the Save button.
Depicts steps 2-9

You will receive both an on-screen and email notification informing you that the ticket has been opened and granting you a ticket number for your request.

Depicts email notification

If you have already submitted an IT Help Desk ticket, you can Check the status and respond to your help request.