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Check the status and respond to your help request

Requests for IT help are recorded and managed in an online ticketing system called Web Help Desk. The history tab can be used to check the status of your request and to respond or upload files for a ticket.

The history tab keeps a list of all tickets you have submitted to the system. You can click on a ticket to see the details (will show up in a column on right side of screen).

  1. Navigate to https://help.uindy.edu.
Check the status of your ticket online
  1. Click the History tab.
  2. All of your active requests will be shown. Click the number of the ticket you would like to view.
Depicts steps 2 and 3
Respond/upload files to a ticket
  1. In Ticket Notes section, enter your comments.
  2. Click on Browse button to locate and upload any relative files.
  3. Click blue Save note button to save and send email to tech and anyone Cc’d on the ticket (you’ll also receive the email as confirmation of the update).
Depicts steps 4-6