Claim your UIndy account

Claiming your UIndy account will give you access to UIndy systems, including but not limited to:  Google Workspace, Brightspace, UIndy Self-Service, campus print release stations, lab computers, Office 365, and online library services.

Please Note - You can only claim your account after the following conditions have been met:

  • Students: Have received confirmation from Undergraduate or Graduate Admissions that admission process has been completed and any required deposit has been paid. Former UIndy students who are returning to complete their degree will need to be registered for a class by their advisor to regain access to their UIndy account. 
  • Employees: Must have employment paperwork processed by Human Resources.

To claim your UIndy account navigate to

Complete Your User Information

  1. Click the Claim Your Account button.
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Enter your user information

  1. Enter your First Name, Last Name, City, and Birth Date in the respective fields (information should match what was on your UIndy application for admission).
  2. Click Submit when you are finished.
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Review and accept terms of use

  1. Read through the Systems & Network Usage Policy and click the Accept button when done.
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Welcome to Duo Security

  1. Click the Next button.
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  1. A Did you know? stat appears. Click the Next button.
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  1. What can you do? screen appears, click the Next button.
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  1. Select an option appears. We recommend Duo mobile.
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  1. Enter your mobile phone number. Be sure to include your area code.
  2. Click the Continue button.
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  1. Is this correct? will appear. Double check that your mobile phone is listed correctly and then click, Yes, it's correct button.  
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  1. Confirm ownership will appear. Click Send me a passcode button.
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  1. Passcode sent. Enter your passcode on your mobile phone.
  2. Click the Verify button.
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Download Duo Mobile

  1. Download Duo Mobile App. Click the Next button.
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  1. Activate Duo Mobile. With your mobile phone, open the Duo Mobile App and scan the QR code on your computer screen.
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  1. Added Duo Mobile will appear. Click the Continue button.
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  1. Add another way to log in? We recommend selecting Skip for now link.
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  1. Setup completed! Click the Log in with Duo button.
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  1. Check for a Duo Push will appear.
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  1. Is this your device? will appear. Click Yes, this is my device.
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User details

Your User ID is listed here. Please make note of your User ID (this is your UIndy username).  See Tech Guide for when a UIndy username is used.

  1. Click the Next button to continue configuring your Security Questions, Profile and Passwords for the first time.
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Manage secret questions

Secret Questions are security questions that you will be asked to answer if you are unable to use the Reset Your Password tool.

  1. Select secret questions by clicking on the pencil icon and then select a question from the drop-down menu
  2. Enter your answers in the respective fields.
  3. Click the Submit button.
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Update personal information

  1. Enter your alternate email in the "Alternate Email" field (required). 
  2. Enter your mobile phone number in the "Mobile Phone" field.
  3. Click the Submit button.
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  1. A window will appear with your request has been submitted. Click the Close button.
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Create and confirm your new password

Before setting your password, read through the password rules. To view requirements necessary for creating and maintaining password security on all UIndy Accounts, review the UIndy Password Policy.

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  1. Enter your password in the "New Password" field.
  2. Re-type the  password in the "Re-type Password" field.
  3. Click the Reset Password button.
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A window will appear showing that your password is being set. It may take a few minutes to finalize.

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My Profile: Personal Information

You may update your account profile information, as needed, by navigating to and clicking the Update My Profile button.


Be sure to logout of your account by selecting the power icon in the upper right-hand corner of the screen.

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