Forgot your UIndy account password

If you have forgotten your password you can reset it yourself.

  1. Navigate to accounts.uindy.edu.
  2. Click the Forgot Password link.
Depicts step 2

Welcome to the Password Reset Portal

  1. Click the Next button.
Depicts step 1

Locate your identity

  1. Enter your UIndy Username in the Username field or your UIndy email address in the Email Address field.
  2. Click the Submit button.

Find my UIndy username Tech Guide is available as reference.

Depicts steps 1-2

Verify your Identity

  1. Select to have a PIN sent to your alternate personal email or to a mobile listed device. Choose whichever option is appropriate.
Depicts step 1
  1. Enter PIN.
  2. Click the Verify button.
Depicts step 2-3

You may be prompted to re-authenticate with Duo.

Let's secure your account with a password

See University of Indianapolis Password Policy for more details regarding password creation, storage, and change frequency details.

  1. Enter your new UIndy password in the Password and Confirm Password fields. (You must follow the password rules listed in boxes below the fields)
  2. Click the Reset Password button.
Depicts steps 1-2
  1. Your password reset is complete. Click the Complete button.
Depicts step 3
  1. Your session has now ended. Click the Return to Login button.
Depicts step 4

You will receive an email from [email protected] regarding a UIndy Password Reset Notice.

If you are unable to use the Reset Your Password tool, our full-time IT Help Desk staff members will be able to assist you Monday through Friday, 8:00 a.m. to 4:30 p.m.

Outside of those hours, please submit an IT Help Desk ticket to [email protected], and a full-time staff member will contact you to assist during the next business day.

  • For assistance with password resets, you will be asked to verify your identification.

REMEMBER:  NEVER INCLUDE YOUR PASSWORD IN AN EMAIL OR IT HELP DESK TICKET.