Reset your UIndy account password
If you need to reset your password, have forgotten your password, or it has expired, you can reset it yourself. You will need a mobile phone number or a non-UIndy email address in your account profile.
- Navigate to accounts.uindy.edu.
- Click the Reset your Password button.
![Depicts step 2](https://media.screensteps.com/image_assets/assets/004/873/325/original/8d511ece-d821-4ce9-8349-ae8327dc39b3.png)
Verify your identity and request a PIN
- Enter your
UIndy User Name
, in the "User Name" field. - Check the box next to By selecting the checkbox you agree to receive text messages on your mobile device or emails to your alternate email address.
- Click the Submit button.
![Depicts steps 1-3](https://media.screensteps.com/image_assets/assets/004/951/421/original/b6dc321c-bc2e-47ee-9d1f-44240b533bf3.png)
Find my UIndy username Tech Guide is available as reference.
Review and accept terms of use
- Review the Systems & Network Usage Policy.
- Click the Accept button.
![Depicts step 2](https://media.screensteps.com/image_assets/assets/004/951/423/original/42dc985c-e8c6-4a45-bd52-471e3abbfa60.png)
Select where you want the PIN to be sent
- Select one of the options listed to receive a PIN.
- Click the Send PIN button.
![Depicts steps 1 and 2](https://media.screensteps.com/image_assets/assets/003/030/204/original/034674e2-1695-4f17-92e7-128658bacf29.png)
- Next, you will receive a pop-up message that your PIN has been sent.
- Click the Close button.
![Depicts step 4](https://media.screensteps.com/image_assets/assets/003/030/214/original/578d7df7-da07-4e21-ae98-af2e91f1f0be.png)
Validate your PIN: Enter the PIN that you received
- Enter
the PIN you received
in the "PIN" field. - Click the Validate button.
![Depicts steps 1 and 2](https://media.screensteps.com/image_assets/assets/004/951/425/original/a6ec7316-6166-42f9-82b2-8783f84a6359.png)
Create and confirm your new passwordÂ
See University of Indianapolis Password Policy for more details regarding password creation, storage, and change frequency details.
- Enter your
new UIndy password
in the "New Password" and "Re-type Password" fields. (You must follow the password rules listed in the white box to the right) - Click the Reset Password button.
![Depicts steps 1 and 2](https://media.screensteps.com/image_assets/assets/003/032/546/original/76d6a559-d530-4e52-bb1c-3d0dc0915fd6.png)
As your new password is saving a message box will appear with the status of the newly created password. Once your new password is saved successfully, you will be directed to your Profile page.
- Log out of the the user account management system by selecting the power icon in the upper right-hand corner of the screen.
![Depicts step 1](https://media.screensteps.com/image_assets/assets/004/951/427/original/f8e2d5fe-7110-4d41-814d-9eb4bb1f1d8f.png)
- Log in to Brightspace to make sure your new password is working properly.
You will receive an email from [email protected] regarding a UIndy Password Reset Notice.
If you are unable to use the Reset Your Password tool, our full-time IT Help Desk staff members will be able to assist you Monday through Friday, 8:00 a.m. to 4:30 p.m.
Outside of those hours, please submit an IT Help Desk ticket to [email protected], and a full-time staff member will contact you to assist during the next business day.
- For assistance with password resets, you will be asked to verify your identification.
REMEMBER: NEVER INCLUDE YOUR PASSWORD IN AN EMAIL OR IT HELP DESK TICKET.