works.uindy.edu is a single portal for all student, faculty, and staff requests, automatically routing them to the correct team. Think of UIndy Works as the site to go to when you have the question, “How do I....”. It’s a site to find informational how-tos so that you can get what you need or have the option to submit a request for additional help. 

While our goal is to build and expand this portal across campus, currently we are only moving people and departments that handle requests through our current ticketing system. This unified approach is designed to:

• Eliminate the need to guess who to contact
• Break down departmental silos
• Ensure consistent, professional service by ensuring requests don’t get lost in email

June 24: UIndy Works will go-live and begin supporting the campus

• Information Technology
• Facilities
• General Counsel
• CSLCE
• KML
• Faculty Academy

Later this summer…

• Registrar’s Office
• Institutional Research

We're offering 30-minute virtual sessions to show how you can nagivate and use UIndy Works in your daily life at UIndy. Plus we're providing dedicated time to answer your questions. Join us to learn more about UIndy Works!

• Wednesday, 6/17, 10-10:30 a.m. (Google Meet link)
• Thursday, 6/18, 1-1:30 p.m. (Google Meet link)
• Monday, 6/22: 2-2:30 p.m. (Google Meet link)
• Tuesday, 6/23: 9:30-10:00am (Google Meet link)

1. Navigate to works.uindy.edu.

2. Enter a keyword (ie - projector issue) in the search bar to find what you're looking for.

   

3. Select the desired service. 

   

4. Review the service description, Audience and Self Help (if applicable) associated with the service. 

5. If you still need additional help, select the red action button to the right. 

   

6. A form will appear, fill in the fields as necessary. Click the Submit button. 

   

7. Your ticket is now created. You will receive a success message as pictured below. You can create another request of this type, view the request you just created, or view your ticket requests.