Troubleshooting digital materials for instructors
Ace-It Book Bundle digital material can only be accessed via Brightspace.
- e-Books require the Course Materials: BNC Course Materials External Learning Tool
- Courseware bundles require both:
- Course Materials: BNC Course Materials External Learning Tool
- Publisher specific External Learning Tool
Have you set up your digital materials in your Brightspace course?
Do your students have access to your course's digital materials?
You are good to go, just remember to copy these content modules into your future courses.
Does the course match what you see in the publisher courseware site directly?
You are good to go, just remember to copy these content modules into your future courses.
This may indicate that you have more than one site for this class.
To fix this issue, contact your publisher rep or technical support for you publisher. Click here for information about integrated publishers.
This course doesn’t match what I see when I go to the publisher courseware site directly. This may indicate that you have more than one site for this class. To fix this issue, contact your publisher rep or technical support for you publisher. Information about integrated publishers can be located at the bottom of the “Connect external resources to my Brightspace course” Tech Guide
Is there a resource card for your book?
Does the card contain a link for the student to click on for access?
The card does not have a link, similar to what's illustrated below:
To fix this issue contact:
Do you see "no materials" associated with this course?
As depicted in image above.
This indicates a pairing error in the BNC system.
To fix this issue:
Contact the bookstore manager (Sean Gorman [email protected] (317) 788-3228) and provide the following information:
- Instructor
- Course number with section (e.g.COMM-101-01)
- Adopted title/courseware bundle
It's possible we just haven't seen your specific issue yet and we need to do some research.
Submit a ticket and be sure to include which course is having problems and what you have tried already.
Ok. Follow this Tech Guide:
