The IT Help Desk will provide the support necessary on your personal device (e.g. laptop, smartphone, tablet) to ensure connectivity to the University's network, providing the issue is not hardware-related.  

IT Help Desk can assist with

• Virus/malware removal on computers - providing instructions for downloading and installing free software.
• Network connectivity.
• Installation of software on computers (client purchased) to the extent that the IT Help Desk will talk the client through installation process; client will be doing the “hands-on” work.
• Access to UIndy systems.
• Set-up for mobile device is limited to:
  • Google Workspace (Gmail, Drive, Calendar).
  • WiFi connectivity.

IT Help Desk cannot assist with

• Operating System issues or error messages indicating “Windows failed to start”.  
• Hardware failure.
• Computer will not boot.