Troubleshooting digital materials for instructors
Ace-It Book Bundle digital material can only be accessed via Brightspace.
- e-Books require the Course Materials: BNC Course Materials External Learning Tool
- Courseware bundles require both:
- Course Materials: BNC Course Materials External Learning Tool
- Publisher specific External Learning Tool
Have you set up your digital materials in your Brightspace course?
If these scenarios do not match what you're seeing. Submit a ticket and be sure to include which course is having problems and what you have tried already.
Do your students have access to your course's digital materials?
You are good to go, just remember to copy these content modules into your future courses.
This may indicate that you have more than one site for this class.
To fix this issue, contact your publisher rep or technical support for you publisher. Click here for information about integrated publishers.
If these scenarios do not match what you're seeing. Submit a ticket and be sure to include which course is having problems and what you have tried already.
Is there a resource card for your book?
If these scenarios do not match what you're seeing. Submit a ticket and be sure to include which course is having problems and what you have tried already.
Does the card contain a link for the student to click on for access?
This seems to be more of a complex issue.
Submit a ticket and be sure to include which course is having problems and what you have tried already.
The card does not have a link, similar to what's illustrated below:
To fix this issue contact:
I see "1 Course, 0 Materials". As depicted above.
This indicates a pairing error in the BNC system.
To fix this issue:
Contact the bookstore manager (Sean Gorman [email protected] (317) 788-3228) and provide the following information:
- Instructor
- Course number with section (e.g.COMM-101-01)
- Adopted title/courseware bundle
If these scenarios do not match what you're seeing. Submit a ticket and be sure to include which course is having problems and what you have tried already.